Returns & Cancellation

For non-perishable items such as capsules and skincare, you have 14 days from the day you receive your order to tell us you are cancelling, and a further 14 days to return the goods.

Items must be unopened, unused and in their original sealed packaging. We cannot accept opened or part-used supplements for food-safety reasons.

To cancel, email info@oceanusliving.com with your order number. We will confirm the return address. You pay the cost of returning the goods unless they are faulty or were sent in error.

Fresh sea moss gel is a perishable food with a short shelf life. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, perishable goods are excluded from the 14-day cooling-off right once they have been dispatched.

You can still cancel a gel order at no cost if you contact us before it is dispatched, and this exclusion never affects your rights if the gel arrives damaged, faulty or not as described.

If any item arrives damaged, leaking, faulty or is not what you ordered, email info@oceanusliving.com within 48 hours of delivery with your order number and a photo of the item and packaging.

We will replace the item or issue a full refund, including any delivery charge you paid, and we will not ask you to pay return postage. Please do not consume a perishable item that arrives in poor condition.

Approved refunds are issued to your original payment method within 14 days of us receiving the returned goods, or of us agreeing the refund for a damaged or faulty item. Refunds are processed by Stripe and may take a few working days to appear.

You can pause, skip or cancel a subscription at any time in the customer portal, reachable from the Manage Subscription page or any subscription email. We email a reminder before each renewal is charged.

Once a subscription renewal has been charged and dispatched, that delivery is treated the same as any other order under this policy.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 to goods that are of satisfactory quality, fit for purpose and as described.